Frequently Asked Questions

Purchasing eXchange

Where can I buy eXchange cases?

To find an eXchange retailer near you, check out our Store Locator.

Products, Devices and Materials

What devices and models are eXchange cases available for?

We began making eXchanges cases for iPad mobile digital devices and are working to expand our selection. Please check out our Products page for the current availability.

When will eXchange release products for other devices?

Due to our thorough design, manufacturing and product testing process, we are not able to release confirmed launch dates at this time but we will be sure to post an announcement as soon as we can!

What kind of protection for my device do your cases provide?

Our cases have been crafted with the rigours of daily life in mind. They protect against dust, grime, bumps and minor spills. They are not waterproof and you should still take care with your device.

What materials are your covers made from?

We have selected three different materials for our covers, each chosen to best complement the specific cover design. Covers featuring art by Paperblanks have been crafted using paper to properly mimic the journal that inspired them. Our solid coloured covers use one of two materials: those with a slightly woven texture are our Nylon covers, and the rest are made from PU Leather. All covers contain hidden tracks of a metal alloy to correspond with the neodymium magnets in the grips.

What materials are your grips made from?

Our grips are manufactured using a high-performance POM plastic, flexible and durable plastic components and neodymium magnets.

Product Usage and Assembly

How do I insert my device into the grip?

To insert your device, place it gently into the grip and then press down, clicking your device firmly into place.

How do I remove my device from the grip?

To remove your tablet from the grip, first find the release system button on the inside edge of the grip. Place your thumb on the release button and press down, then place one finger in the opening for headphones at the top and pull your device out firmly.